Improving Processes & Services

Process Tools

Data Handling

Mind Mapping

Mind Mapping is a way of creating or recording ideas in a creative but structured way. It can be used by individuals as a form of individual brainstorming, to help to structure a presentation, or as a way of taking notes during a meeting or a lecture.

In the latter, its great strength is that you can link points together as they arise, in a non-linear fashion, rather than simply writing them all down in a linear fashion, only to have to review and analyse them later.

It can also be used very effectively by groups, not all of whom have to be present at the time, as another means of brainstorming.


In an executive agency in a government department, a project team had been formed to tackle cross-departmental communication. They decide to create a mind-map of things that could improve the situation, seen below

Mind Map of Communications


The general procedure is:

Step 1 - Circle the Problem or Issue
Step 2 - Branch-Off
Step 3 - Review it and let it Grow
Step 4 - Use it


Brainstorming | Rating & Ranking | Fishbone Analysis | Process Mapping | Pareto Analysis | Mind Mapping | Case Study | Checklists  | Concentration Diagrams | Histograms | Pie Charts | Run Charts | Scatter Diagrams |