Tackling a Project
These notes are designed to be the programme for the first meeting of an Action Team working on solving an operational problem.
It links with Structured Problem Solving in that it is designed to get such a team moving from "Symptoms" (e.g. too many queries) to "Root Causes" (e.g. our database is out-of-date). Typically, such a team will meet for 1 to 2 hours a week.
The first two or three such meetings should be spent doing and refining this programme until they feel confident that they have identified the real "Root Causes", before starting to look at Solutions".
It has been used numerous times in practice either as part of one of our training workshops or as part of a work group meeting.
Brief - Tackling a Project
Step 1 Redefine The Problem
Step 2 Identify Possible Causes
Step 3 Action Plan