Improving Processes & Services

Process Tools

Data Handling


When we measure things (caller waiting time, claims processed per day), we always find that variation becomes an important feature.

A histogram is a simple means of displaying this variation. It shows the frequency (or distribution) of the items being measured.

example histogram chart



Brainstorming | Rating & Ranking | Fishbone Analysis | Process Mapping | Pareto Analysis | Mind Mapping | Case Study | Checklists  | Concentration Diagrams | Histograms | Pie Charts | Run Charts | Scatter Diagrams |