Improving Processes & Services

Process Tools

Data Handling


Checklists are used to determine how often an event occurs over a designated period of time. Information may be collected either for events as they happen or for events that have already occurred.

Although the purpose of a checklist is to track data - not analyse it, checklists often help to indicate what the problem is.

Common items noted on checklist are;

Unscheduled Service Calls on a Photocopier

photocopier checklist

The general procedure is:

Step 1 - Design & Plan Collection
Step 2 - Organise Collection
Step 3 - Collate & Analyse


Brainstorming | Rating & Ranking | Fishbone Analysis | Process Mapping | Pareto Analysis | Mind Mapping | Case Study | Checklists  | Concentration Diagrams | Histograms | Pie Charts | Run Charts | Scatter Diagrams |